Chinese & English JOB - BGC
新成立项目 首选：菲华，次选：华人英文流利 Opportunity for Philipino Chinese, Ethnic Chinese speaking English
CS Mananger
Fort Bonifacio, Taguig, Metro Manila, Philippines - CF-CSD-01
Key Responsibilities:
-Supervise, mentor, and motivate a team of customer service representatives.
-Conduct regular performance reviews, provide constructive feedback, and identify training needs.
-Facilitate team meetings and ensure clear communication of company policies and goals.
-Ensure that customer inquiries and issues are resolved efficiently and effectively.
-Develop strategies to improve customer satisfaction and loyalty.
-Analyze customer feedback and identify trends to address recurring problems.
-Prepare and present reports on team performance, customer feedback, and service metrics to senior management.
-Analyze data to identify areas for improvement and implement corrective actions.
-Supervise, mentor, and motivate a team of customer service representatives.
-Conduct regular performance reviews, provide constructive feedback, and identify training needs.
-Facilitate team meetings and ensure clear communication of company policies and goals.
-Ensure that customer inquiries and issues are resolved efficiently and effectively.
-Develop strategies to improve customer satisfaction and loyalty.
-Analyze customer feedback and identify trends to address recurring problems.
-Prepare and present reports on team performance, customer feedback, and service metrics to senior management.
-Analyze data to identify areas for improvement and implement corrective actions.
要求
Requirements:
-Bachelor’s degree holder
-3 years of relevant experience in a leadership position.
-Excellent communication, problem-solving, and interpersonal skills.
-Ability to analyze data and generate actionable insights.
-Proficiency in customer service software and Microsoft Office Suite.
-Willing to work on-site in BGC, Taguig
-Bachelor’s degree holder
-3 years of relevant experience in a leadership position.
-Excellent communication, problem-solving, and interpersonal skills.
-Ability to analyze data and generate actionable insights.
-Proficiency in customer service software and Microsoft Office Suite.
-Willing to work on-site in BGC, Taguig
福利
Salary: Deal as performance
9h, 2 days off per week, regular & non special holiday
HMO SSS etc..
9h, 2 days off per week, regular & non special holiday
HMO SSS etc..
Customers Service Representative (30 HC)
Fort Bonifacio, Taguig, Metro Manila, Philippines - CF-CSD-02
Key Responsibilities:
Assist customers with inquiries and issues relating to online gaming accounts via a chat-based client, phone, and email.
Investigate and follow up on inquiries / issues and respond / resolve in the most efficient manner possible.
Perform data entry and order processing functions.
Provide information to customers on in-game related issues, account status, transactions, and billing issues.
Be the friendly face and voice of our company, dedicated to delivering exceptional service to our valued customers.
Be well-versed in the company’s range of products and services and provide accurate information and guidance to customers.
To resolve customers’ inquiries and concerns promptly and accurately, troubleshoot issues, and find creative solutions to exceed customers’ expectations.
Monitor customers’ feedback and escalate issues as necessary to ensure quick and effective resolution.
Daily administrative tasks, as well as other ad-hoc tasks that may be assigned.
Collaborate seamlessly with colleagues and other departments to see tasks to completion.
Other duties as assigned.
Assist customers with inquiries and issues relating to online gaming accounts via a chat-based client, phone, and email.
Investigate and follow up on inquiries / issues and respond / resolve in the most efficient manner possible.
Perform data entry and order processing functions.
Provide information to customers on in-game related issues, account status, transactions, and billing issues.
Be the friendly face and voice of our company, dedicated to delivering exceptional service to our valued customers.
Be well-versed in the company’s range of products and services and provide accurate information and guidance to customers.
To resolve customers’ inquiries and concerns promptly and accurately, troubleshoot issues, and find creative solutions to exceed customers’ expectations.
Monitor customers’ feedback and escalate issues as necessary to ensure quick and effective resolution.
Daily administrative tasks, as well as other ad-hoc tasks that may be assigned.
Collaborate seamlessly with colleagues and other departments to see tasks to completion.
Other duties as assigned.
要求
Requirements:
Must have a bachelor’s degree or undergrad with experience
Capacity to multitask and perform effectively under pressure
With experience in online gaming is an advantage but not required
At least 6 months of CSR experience
Professional Qualifications:
Good verbal and written communication skills
With high emotional intelligence
People-first mindset
Effective listening skills
Excellent problem-solving skills
Flexible and adaptive
Good organizational skills
Detail oriented
Must have a bachelor’s degree or undergrad with experience
Capacity to multitask and perform effectively under pressure
With experience in online gaming is an advantage but not required
At least 6 months of CSR experience
Professional Qualifications:
Good verbal and written communication skills
With high emotional intelligence
People-first mindset
Effective listening skills
Excellent problem-solving skills
Flexible and adaptive
Good organizational skills
Detail oriented
福利
Salary: Deal as performance
9h, 2 days off per week, regular & non special holiday
HMO SSS etc..
9h, 2 days off per week, regular & non special holiday
HMO SSS etc..
总监业务助理
Fort Bonifacio, Taguig, Metro Manila, Philippines - CF-AD-01
岗位职责：
1. 协助 领导制定公司发展战略规划、年度工作、经营和业务发展计划；
2. 协助 领导对公司运作与各职能部门进行管理，监督各项管理制度的制定及推行；
3. 负责协调和解决公司内部之间的关系，审定和维护内部管理系统；
4. 负责领导、组织公司企业文化建设和对外宣传工作； 5. 主导或参与公司重大业务的决策和谈判等，处理重大突发事件；
6. 领导交办的其他事务。
1. 协助 领导制定公司发展战略规划、年度工作、经营和业务发展计划；
2. 协助 领导对公司运作与各职能部门进行管理，监督各项管理制度的制定及推行；
3. 负责协调和解决公司内部之间的关系，审定和维护内部管理系统；
4. 负责领导、组织公司企业文化建设和对外宣传工作； 5. 主导或参与公司重大业务的决策和谈判等，处理重大突发事件；
6. 领导交办的其他事务。
要求
任职要求：
1. 外籍、良好职业形象、中英文流利、男女不限、全日制大学本科或以上学历；
2. 3 年以上相关工作经验，了解 BC 业务，有项目管理优先
3. 熟练使用 OFFICE 办公软件；
4. 良好敏捷的逻辑思维及发射思维，沟通能力与语言表达能力佳，强烈的团队协作精神和责任心，能承受工作压力。
1. 外籍、良好职业形象、中英文流利、男女不限、全日制大学本科或以上学历；
2. 3 年以上相关工作经验，了解 BC 业务，有项目管理优先
3. 熟练使用 OFFICE 办公软件；
4. 良好敏捷的逻辑思维及发射思维，沟通能力与语言表达能力佳，强烈的团队协作精神和责任心，能承受工作压力。
福利
Salary: Deal as performance
9h, 2 days off per week, regular & non special holiday
HMO SSS etc..
9h, 2 days off per week, regular & non special holiday
HMO SSS etc..
Branding Manager
Fort Bonifacio, Taguig, Metro Manila, Philippines - CF-OPD-01
*Job Summary:*
We are looking for an experienced *Branding Manager* to lead our branding efforts within the PAGCOR-licensed online casino sector. The ideal candidate will have a strong background in branding and marketing specific to the local Philippines market, with over 5 years of experience in similar roles. This role requires exceptional skills in event planning and execution, a strong understanding of corporate social responsibility (CSR), and the ability to develop and implement effective branding strategies to enhance brand visibility and customer engagement.
*Key Responsibilities:*
- Develop and lead the execution of comprehensive branding strategies to enhance brand recognition and loyalty within the PAGCOR-licensed online casino market.
- Oversee the planning, coordination, and execution of branding campaigns and events, both online and offline, to effectively reach target audiences.
- Manage cross-functional teams, including marketing, public relations, advertising, and social media, to ensure cohesive and impactful branding efforts.
- Conduct market research to identify key industry trends, competitive activities, and customer insights, using this data to inform and refine branding strategies.
- Direct the creation and production of marketing materials, including digital and print content, ensuring all assets are consistent with the brand's identity and values.
- Ensure consistent brand messaging and positioning across all platforms and communications. - Develop and implement CSR initiatives that reflect the company’s brand values and contribute to community development and engagement.
- Monitor, analyze, and report on brand performance metrics, providing insights and recommendations for continuous improvement and growth.
- Stay up-to-date with industry trends, best practices, and emerging technologies in branding, marketing, and CSR.
We are looking for an experienced *Branding Manager* to lead our branding efforts within the PAGCOR-licensed online casino sector. The ideal candidate will have a strong background in branding and marketing specific to the local Philippines market, with over 5 years of experience in similar roles. This role requires exceptional skills in event planning and execution, a strong understanding of corporate social responsibility (CSR), and the ability to develop and implement effective branding strategies to enhance brand visibility and customer engagement.
*Key Responsibilities:*
- Develop and lead the execution of comprehensive branding strategies to enhance brand recognition and loyalty within the PAGCOR-licensed online casino market.
- Oversee the planning, coordination, and execution of branding campaigns and events, both online and offline, to effectively reach target audiences.
- Manage cross-functional teams, including marketing, public relations, advertising, and social media, to ensure cohesive and impactful branding efforts.
- Conduct market research to identify key industry trends, competitive activities, and customer insights, using this data to inform and refine branding strategies.
- Direct the creation and production of marketing materials, including digital and print content, ensuring all assets are consistent with the brand's identity and values.
- Ensure consistent brand messaging and positioning across all platforms and communications. - Develop and implement CSR initiatives that reflect the company’s brand values and contribute to community development and engagement.
- Monitor, analyze, and report on brand performance metrics, providing insights and recommendations for continuous improvement and growth.
- Stay up-to-date with industry trends, best practices, and emerging technologies in branding, marketing, and CSR.
要求
*Qualifications:*
- Bachelor’s degree in Marketing, Communications, Business, or a related field; Master’s degree preferred.
- Minimum of 5 years of experience in branding and marketing, preferably within the local Philippines PAGCOR-licensed online casino industry.
- Proven experience in event planning and execution, with a demonstrated ability to deliver successful branding campaigns.
- Strong understanding of corporate social responsibility (CSR) principles and their application in the gaming industry.
- Excellent communication skills in Tagalog and English; proficiency in Mandarin is a plus.
- Strong leadership skills with experience managing cross-functional teams and external partners.
- Creative and strategic thinking, with the ability to innovate and solve problems effectively. - Excellent organizational and project management skills, with a strong attention to detail. - Strong interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
福利
Salary: Deal as performance
9h, 2 days off per week, regular & non special holiday
HMO SSS etc..
9h, 2 days off per week, regular & non special holiday
HMO SSS etc..
文案与社群内容发布专员
Fort Bonifacio, Taguig, Metro Manila, Philippines - CF-TBC-01
工作职责：
撰写并编辑公司社交媒体平台（Facebook、Instagram、TikTok 等）的日常文案内容，确保内容具有吸引力并符合品牌调性。
负责社群（如 Facebook、Instagram、Discord 等）的内容发布与管理，保持社群的活跃度与用户互动。根据市场动态和用户反馈，调整文案和社群内容策略，确保内容与菲律宾市场热点和用户兴趣紧密结合。协助优化社交媒体内容策略，提升品牌的社交媒体影响力。
撰写并编辑公司社交媒体平台（Facebook、Instagram、TikTok 等）的日常文案内容，确保内容具有吸引力并符合品牌调性。
负责社群（如 Facebook、Instagram、Discord 等）的内容发布与管理，保持社群的活跃度与用户互动。根据市场动态和用户反馈，调整文案和社群内容策略，确保内容与菲律宾市场热点和用户兴趣紧密结合。协助优化社交媒体内容策略，提升品牌的社交媒体影响力。
要求
职位要求：
精通菲律宾语（Tagalog），并具备流利的英语沟通能力；会中文者优先考虑。
具备优秀的文案撰写能力，能够编写具有创意和吸引力的内容。熟悉社交媒体平台的运营规则和发布流程，有相关工作经验者优先。
了解菲律宾本地热点事件、明星网红动态，能够将这些信息灵活运用于文案创作和内容发布中。优先条件：
会中文为佳，但不是必须条件。
拥有 Facebook、Instagram、TikTok 等社交媒体工作经验，能够独立完成内容策划与发布。
精通菲律宾语（Tagalog），并具备流利的英语沟通能力；会中文者优先考虑。
具备优秀的文案撰写能力，能够编写具有创意和吸引力的内容。熟悉社交媒体平台的运营规则和发布流程，有相关工作经验者优先。
了解菲律宾本地热点事件、明星网红动态，能够将这些信息灵活运用于文案创作和内容发布中。优先条件：
会中文为佳，但不是必须条件。
拥有 Facebook、Instagram、TikTok 等社交媒体工作经验，能够独立完成内容策划与发布。
福利
Salary: Deal as performance
9h, 2 days off per week, regular & non special holiday
HMO SSS etc..
9h, 2 days off per week, regular & non special holiday
HMO SSS etc..
Copywriter and Community Content Specialist
Fort Bonifacio, Taguig, Metro Manila, Philippines - CF-TBC-02
Job Responsibilities:
Write and edit daily content for the company's social media platforms (Facebook, Instagram, TikTok, etc.), ensuring the content is engaging and aligns with the brand's tone.
Manage and publish content in online communities (such as Facebook, Instagram, Discord), maintaining high engagement and interaction with the community members. Adjust copywriting and community content strategies based on market trends and user feedback, ensuring the content is closely aligned with the interests of the Philippine market. Assist in optimizing social media content strategies to enhance the brand's social media presence.
Write and edit daily content for the company's social media platforms (Facebook, Instagram, TikTok, etc.), ensuring the content is engaging and aligns with the brand's tone.
Manage and publish content in online communities (such as Facebook, Instagram, Discord), maintaining high engagement and interaction with the community members. Adjust copywriting and community content strategies based on market trends and user feedback, ensuring the content is closely aligned with the interests of the Philippine market. Assist in optimizing social media content strategies to enhance the brand's social media presence.
要求
Job Requirements:
Fluent in Tagalog and English, with excellent communication skills; proficiency in Chinese is a plus.
Strong copywriting skills with the ability to create creative and compelling content.
Familiarity with social media platform management and publishing processes; prior experience is a plus.
Good understanding of local trends, including popular events and influencer activities in the Philippines, and the ability to incorporate this knowledge into content creation and community engagement.
Preferred Qualifications:
Proficiency in Chinese is preferred but not required.
Experience working with social media platforms such as Facebook, Instagram, and TikTok, with the ability to independently handle content planning and publishing.
Fluent in Tagalog and English, with excellent communication skills; proficiency in Chinese is a plus.
Strong copywriting skills with the ability to create creative and compelling content.
Familiarity with social media platform management and publishing processes; prior experience is a plus.
Good understanding of local trends, including popular events and influencer activities in the Philippines, and the ability to incorporate this knowledge into content creation and community engagement.
Preferred Qualifications:
Proficiency in Chinese is preferred but not required.
Experience working with social media platforms such as Facebook, Instagram, and TikTok, with the ability to independently handle content planning and publishing.
福利
Salary: Deal as performance
9h, 2 days off per week, regular & non special holiday
HMO SSS etc..
9h, 2 days off per week, regular & non special holiday
HMO SSS etc..
