CS Mananger
Fort Bonifacio, Taguig, Metro Manila, Philippines
描述
Key Responsibilities:
-Supervise, mentor, and motivate a team of customer service representatives.
-Conduct regular performance reviews, provide constructive feedback, and identify training needs.
-Facilitate team meetings and ensure clear communication of company policies and goals.
-Ensure that customer inquiries and issues are resolved efficiently and effectively.
-Develop strategies to improve customer satisfaction and loyalty.
-Analyze customer feedback and identify trends to address recurring problems.
-Prepare and present reports on team performance, customer feedback, and service metrics to senior management.
-Analyze data to identify areas for improvement and implement corrective actions.
-Supervise, mentor, and motivate a team of customer service representatives.
-Conduct regular performance reviews, provide constructive feedback, and identify training needs.
-Facilitate team meetings and ensure clear communication of company policies and goals.
-Ensure that customer inquiries and issues are resolved efficiently and effectively.
-Develop strategies to improve customer satisfaction and loyalty.
-Analyze customer feedback and identify trends to address recurring problems.
-Prepare and present reports on team performance, customer feedback, and service metrics to senior management.
-Analyze data to identify areas for improvement and implement corrective actions.
要求
Requirements:
-Bachelor’s degree holder
-3 years of relevant experience in a leadership position.
-Excellent communication, problem-solving, and interpersonal skills.
-Ability to analyze data and generate actionable insights.
-Proficiency in customer service software and Microsoft Office Suite.
-Willing to work on-site in BGC, Taguig
-Bachelor’s degree holder
-3 years of relevant experience in a leadership position.
-Excellent communication, problem-solving, and interpersonal skills.
-Ability to analyze data and generate actionable insights.
-Proficiency in customer service software and Microsoft Office Suite.
-Willing to work on-site in BGC, Taguig
奖金
福利
Salary: Deal as performance
9h, 2 days off per week, regular & non special holiday
HMO SSS etc..
9h, 2 days off per week, regular & non special holiday
HMO SSS etc..
