Customers Service Representative (30 HC)
Fort Bonifacio, Taguig, Metro Manila, Philippines
描述
Key Responsibilities:
Assist customers with inquiries and issues relating to online gaming accounts via a chat-based client, phone, and email.
Investigate and follow up on inquiries / issues and respond / resolve in the most efficient manner possible.
Perform data entry and order processing functions.
Provide information to customers on in-game related issues, account status, transactions, and billing issues.
Be the friendly face and voice of our company, dedicated to delivering exceptional service to our valued customers.
Be well-versed in the company’s range of products and services and provide accurate information and guidance to customers.
To resolve customers’ inquiries and concerns promptly and accurately, troubleshoot issues, and find creative solutions to exceed customers’ expectations.
Monitor customers’ feedback and escalate issues as necessary to ensure quick and effective resolution.
Daily administrative tasks, as well as other ad-hoc tasks that may be assigned.
Collaborate seamlessly with colleagues and other departments to see tasks to completion.
Other duties as assigned.
Assist customers with inquiries and issues relating to online gaming accounts via a chat-based client, phone, and email.
Investigate and follow up on inquiries / issues and respond / resolve in the most efficient manner possible.
Perform data entry and order processing functions.
Provide information to customers on in-game related issues, account status, transactions, and billing issues.
Be the friendly face and voice of our company, dedicated to delivering exceptional service to our valued customers.
Be well-versed in the company’s range of products and services and provide accurate information and guidance to customers.
To resolve customers’ inquiries and concerns promptly and accurately, troubleshoot issues, and find creative solutions to exceed customers’ expectations.
Monitor customers’ feedback and escalate issues as necessary to ensure quick and effective resolution.
Daily administrative tasks, as well as other ad-hoc tasks that may be assigned.
Collaborate seamlessly with colleagues and other departments to see tasks to completion.
Other duties as assigned.
要求
Requirements:
Must have a bachelor’s degree or undergrad with experience
Capacity to multitask and perform effectively under pressure
With experience in online gaming is an advantage but not required
At least 6 months of CSR experience
Professional Qualifications:
Good verbal and written communication skills
With high emotional intelligence
People-first mindset
Effective listening skills
Excellent problem-solving skills
Flexible and adaptive
Good organizational skills
Detail oriented
Must have a bachelor’s degree or undergrad with experience
Capacity to multitask and perform effectively under pressure
With experience in online gaming is an advantage but not required
At least 6 months of CSR experience
Professional Qualifications:
Good verbal and written communication skills
With high emotional intelligence
People-first mindset
Effective listening skills
Excellent problem-solving skills
Flexible and adaptive
Good organizational skills
Detail oriented
奖金
福利
Salary: Deal as performance
9h, 2 days off per week, regular & non special holiday
HMO SSS etc..
9h, 2 days off per week, regular & non special holiday
HMO SSS etc..
