AG集团招聘平台

業務内容:
・レポートの作成と生成/顧客の問い合わせへの対応
・システムに対する顧客の質問/懸念事項を調査
・システム内のイベント結果のデータ入力
・監督者/部門長によって割り当てられるその他すべてのタスク/責任を負うこと

● スポーツビジネス経験
● マーケティング経験
● CRMツール等の経験
業務内容
● 競艇、競馬、NPBをはじめとする各種スポーツの中継データ、試合統計、ファン属性などを分析し、傾向やニーズを把握します。
● データ分析ツールを活用し、視覚的に分かりやすいレポートの作成。
● 獲得した顧客データを活用した効果的なプロモーション施策立案・実行
● ファン心理を理解したエンゲージメント施策の企画・実施 (メルマガ配信、プッシュ通知、SNS活用など)
● CRM システムの導入・運用管理

- 既存アフィリエイトとの関係構築とパフォーマンスの最大化
- アフィリエイトとの取引、プロモーション、インセンティブの交渉
- 主要なアフィリエイトを特定し、彼らと緊密に連携して関係を構築し、さらなる露出を生み出し、収益を増加させる。
- アフィリエイト・マーケティング・プロモーションの企画と実行
- 新たなアフィリエイト・マーケティング戦略の企画と立案
- 既存の取引を見直し、必要に応じて再構築し、効率的に構成され、商業的に実行可能であることを確認する。
- サードパーティネットワークとのアフィリエイトイベントやミーティングを企画し、関係強化と既存ビジネスの成長を図る。
- 継続的に新しいアフィリエイト・パートナーシップを模索し、既存のアフィリエイト・パートナーシップを最適化して売上を促進する。
- アフィリエイトの技術的、商業的、運営上の問題の管理
- ブランドの月次パフォーマンスに関するハイレベルな報告と解説の提供
スキルと経験
- オンラインカジノ商品および/またはスポーツに関する豊富な知識と

Key Responsibilities: 
 
-Supervise, mentor, and motivate a team of customer service representatives. 
-Conduct regular performance reviews, provide constructive feedback, and identify training needs. 
-Facilitate team meetings and ensure clear communication of company policies and goals. 
-Ensure that customer inquiries and issues are resolved efficiently and effectively. 
-Develop strategies to improve customer satisfaction and loyalty. 
-Analyze customer feedback and identify trends to address recurring problems. 
-Prepare and present reports on team performance, customer feedback, and service metrics to senior management. 
-Analyze data to identify areas for improvement and implement corrective actions.   

Key Responsibilities: 
 
Assist customers with inquiries and issues relating to online gaming accounts via a chat-based client, phone, and email. 
Investigate and follow up on inquiries / issues and respond / resolve in the most efficient manner possible. 
Perform data entry and order processing functions. 
Provide information to customers on in-game related issues, account status, transactions, and billing issues. 
Be the friendly face and voice of our company, dedicated to delivering exceptional service to our valued customers. 
Be well-versed in the company’s range of products and services and provide accurate information and guidance to customers. 
To resolve customers’ inquiries and concerns promptly and accurately, troubleshoot issues, and find creative solutions to exceed customers’ expectations. 
Monitor customers’ feedback and escalate issues as necessary to ensure quick and effective resolution. 
Daily administrative tasks, as well as other ad-hoc tasks that may be assigned. 
Collaborate seamlessly with colleagues and other departments to see tasks to completion. 
Other duties as assigned. 

岗位职责： 
1.  协助 领导制定公司发展战略规划、年度工作、经营和业务发展计划； 
2.  协助 领导对公司运作与各职能部门进行管理，监督各项管理制度的制定及推行； 
3.  负责协调和解决公司内部之间的关系，审定和维护内部管理系统； 
4.  负责领导、组织公司企业文化建设和对外宣传工作； 5. 主导或参与公司重大业务的决策和谈判等，处理重大突发事件； 
6. 领导交办的其他事务。 

*Job Summary:*   
We are looking for an experienced *Branding Manager* to lead our branding efforts within the PAGCOR-licensed online casino sector. The ideal candidate will have a strong background in branding and marketing specific to the local Philippines market, with over 5 years of experience in similar roles. This role requires exceptional skills in event planning and execution, a strong understanding of corporate social responsibility (CSR), and the ability to develop and implement effective branding strategies to enhance brand visibility and customer engagement. 
*Key Responsibilities:* 
 
-  Develop and lead the execution of comprehensive branding strategies to enhance brand recognition and loyalty within the PAGCOR-licensed online casino market.
-  Oversee the planning, coordination, and execution of branding campaigns and events, both online and offline, to effectively reach target audiences. 
-  Manage cross-functional teams, including marketing, public relations, advertising, and social media, to ensure cohesive and impactful branding efforts. 
-  Conduct market research to identify key industry trends, competitive activities, and customer insights, using this data to inform and refine branding strategies. 
-  Direct the creation and production of marketing materials, including digital and print content, ensuring all assets are consistent with the brand's identity and values. 
-  Ensure consistent brand messaging and positioning across all platforms and communications. - Develop and implement CSR initiatives that reflect the company’s brand values and contribute to community development and engagement. 
-  Monitor, analyze, and report on brand performance metrics, providing insights and recommendations for continuous improvement and growth. 
-  Stay up-to-date with industry trends, best practices, and emerging technologies in branding, marketing, and CSR. 

工作职责： 
 
撰写并编辑公司社交媒体平台（Facebook、Instagram、TikTok 等）的日常文案内容，确保内容具有吸引力并符合品牌调性。 
负责社群（如 Facebook、Instagram、Discord 等）的内容发布与管理，保持社群的活跃度与用户互动。根据市场动态和用户反馈，调整文案和社群内容策略，确保内容与菲律宾市场热点和用户兴趣紧密结合。协助优化社交媒体内容策略，提升品牌的社交媒体影响力。

Job Responsibilities: 
 
Write and edit daily content for the company's social media platforms (Facebook, Instagram, TikTok, etc.), ensuring the content is engaging and aligns with the brand's tone. 
Manage and publish content in online communities (such as Facebook, Instagram, Discord), maintaining high engagement and interaction with the community members. Adjust copywriting and community content strategies based on market trends and user feedback, ensuring the content is closely aligned with the interests of the Philippine market. Assist in optimizing social media content strategies to enhance the brand's social media presence.